Skip to main content

Communication & Support Channels

Regardless of the SLA tier chosen, Octaprice ensures that all customers have access to our dedicated support team through multiple channels:

  • Freshdesk Portal: Easily create and manage support tickets for any issues or inquiries.
  • Live Chat: Engage in real-time conversations with our support agents for immediate assistance.

Enterprise Plan Specifics

  • Dedicated Slack Channel: Facilitates direct and efficient communication between Octaprice’s support teams and our clients.
  • Assigned Account Manager: Provides a single point of contact for all support and account management needs, ensuring personalized and proactive service.